Shipping & Returns

Shipping & Returns

Shipping Policy

Processing Time

Orders are processed within 2–4 business days (Monday through Friday, excluding holidays). During peak periods, processing may take up to 5 business days.

Shipping Times

Standard shipping within the United States typically arrives within 5–10 business days after your order ships. Shipping times are estimates and not guaranteed due to carrier delays.

Free Shipping

We offer free standard shipping on all orders over $50 before taxes. Orders under $50 are subject to standard shipping rates calculated at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Use this to track your delivery on the carrier's website.

Address Issues

Please double-check your shipping address before completing your order. Hero Closet CO. is not responsible for orders shipped to incorrect addresses. If you notice an error, contact us immediately via our Contact page.

Returns Policy

Return Window

We accept returns within 30 days of delivery for eligible items.

Eligible Items

  • Unworn and unwashed items
  • Items with original tags still attached
  • Items in original condition with no signs of wear, damage, or alteration

Non-Eligible Items

  • Items marked as final sale
  • Items worn, washed, or altered
  • Items without original tags
  • Drinkware once opened or used

How to Start a Return

Contact us through our Contact page with your order number and reason for return. We'll provide return instructions within 1–2 business days. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we'll process your refund within 5–7 business days to the original payment method. Original shipping charges are non-refundable.

Exchanges

Need a different size? We're happy to help with exchanges within 30 days of delivery, subject to availability. Contact us through our Contact page to get started.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number. We'll make it right at no additional cost to you.

Questions?

Reach out anytime through our Contact page and we'll get back to you within 1–2 business days.