Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 5–10 business days after your order is processed. Processing time is usually 2–4 business days. You'll receive a tracking number via email once your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $50. Orders under $50 are subject to standard shipping rates calculated at checkout.

Do you ship internationally?

Currently we ship within the United States. Check back for international shipping updates.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make a change. Once an order has been processed or shipped, we may not be able to make changes. Contact us via our Contact page.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items in their original condition with tags attached. See our full Shipping & Returns policy for details.

How do I start a return?

Contact us through our Contact page with your order number and reason for return, and we'll guide you through the process.

Do you offer exchanges?

Yes! If you need a different size or style, contact us within 30 days of delivery. Exchanges are subject to product availability.

Products

Are your products officially licensed?

Yes — every item sold at Hero Closet CO. is officially licensed from Marvel, Star Wars, Disney, or Pixar. You're getting authentic designs, not imitations.

How do I find my size?

Check our Size Guide for detailed measurements by garment type. If you're between sizes, we generally recommend sizing up for a relaxed fit.

Will my design crack or fade after washing?

Our licensed apparel is printed with quality inks designed to last. For best results, wash inside-out in cold water and tumble dry on low heat or hang dry.

Contact

How can I reach you?

Use our Contact page and we'll respond within 1–2 business days.